Customer Support Support Chat: Online

Online Order & Payments

Shipping

Returns

Yes, you can. But there are conditions and terms to do so. By law we are not allowed to take any products back that are already opened and/or used.

If you need more information you can read our Terms & Conditions and our Retour Policy.

In certain cases you can.

You can get your money back when you cancel your order before we send it to you. Or you can send the order retour when it arrives at your shipping adres.

When you open a product and/or break the seal on the package we cannot take the product back and are not able to refund you money.

Our apologies.

Please fill in our returns form completely. We will contact you to solve this problem for you.

Yes, you can but there is a policy for this.

It's necessary that both the product and the seal are not opened. Only unopened products that still have their unbroken seal can be taken back by Hot Stuff. To return your product we advice you to fill in our return form. When we receive this, we will contact you as soon as possible.

No. 

By law we are not allowed to take back any products that have been opened. For more information you can read our Terms & Conditions and our Return Policy.

Account, Shop & Products

When you create your personal Hot Stuff account you can directly visit your orders and see there status. From here you can also adjust your information when you need to, keep your adreses, watch returns and sign in for our newsletter.

You can also create your own personal wish list that allows you to keep all your favorite toys together for your future purchases.

You probably created a account after you placed your order. 

Give us a call or send us a email. We will correct it for you so you can see your order and follow it.

Hot Stuff's shop is located at the centre of Amsterdam, just a 5 minute walk from Amsterdam Central Station. You find us at the Redlight District and you're always welcome to visit us:

Hot Stuff
Lange Niezel 23
1012 GS
Amsterdam

The Hot Stuff Shop is open at the following times:

Monday: 10:00 to 22:00
Tuesday: 10:00 to 22:00
Wednesday: 10:00 to 22:00
Thursday: 10:00 to 22:00
Friday: 10:00 to 22:00
Saturday: 10:00 to 22:00
Sunday: 10:00 to 22:00

Yes, except for Kingsday on April 27th.

No.

Not all products available in our webshop are available in store. To make sure the product you're looking for is in store, just give us a call or send us a email before your visit.

We like to devide our products in the following categories:

- Female Toys
- Male Toys
- Anal Toys
- S&M
- Lingerie
- Accessoires

These categories have their own sub categories, which you find in our menu.

When a product has the sign "low stock" it means this product is not directly available from our stock. We will have to order this product for you. This may take a couple days for the product to arrive at us before we can ship it to you.

No.

Hot Stuff has no products that contain harmful elements.